Care Coordinator Manager

Quality Improvement & Outcomes · Waterloo, Iowa
Department Quality Improvement & Outcomes
Employment Type FT-Full-Time
Minimum Experience Experienced
Compensation $41,500 - $44,000 DOE

This is working at EPI – connecting people, creating opportunities, and nurturing growth.

Exceptional Persons, Inc. (EPI) is a FIVE-TIME recipient of the Employer of Choice designation. Employees nominate organizations in the Cedar Valley for this honor.

Join us! We have a full-time opportunity on 1st shift available for people looking to make a difference in the lives of persons with disabilities.

Working for EPI has its benefits. Many benefits.

Full benefits are offered for full-time positions (30+ hours/week

  • Health, dental, vision, and life insurance plans (even pet insurance!)
  • Generous paid time off (vacation, sick, and personal time offered)
  • 401(k)* employer match up to 6% (also available to part-time employees) and flex spending plan
  • Employee Assistance Program with access to free counseling, legal, financial and elder care consultation
  • Paid training
  • Immediate employee discounts (vehicle repair, gym memberships, and more!)

This is what you'll get to do. Real career. Real purpose.

  • Develop and maintain an understanding of Intellectual Disabilities, clinical mental health systems, corrections and brain injuries as it relates to EPI referrals and services.
  • Establish relationships with current referral sources.
  • Develop a referral plan, in conjunction to expand referral sources, increase referrals and increase number of people who start services.
  • Complete and maintain training required for specific caseload, such as certification for brain injury specialist.
  • Develop and maintain program literature for each service provided by the agency in conjunction with the Communications Department.
  • Act as primary contact person for all inquiries of agency services.
  • Provide consultation, information to all referrals on system and agency entry into services.
  • Develop and maintain a community resource directory to be utilized with referrals not eligible for EPI services and discharges.
  • Maintain current census information in conjunction with Program Directors.
  • Verify the completion of all required paperwork and receipt of all authorizations prior to the start of service delivery.
  • Support programming staff with exploring alternative options within the agency prior to discharge.
  • Develop and oversee process of service documents including storage, retention and disposal.
  • In conjunction with the Quality Improvement and Outcomes department, develop and facilitate training for service management on producing compliant, person centered and quality ISPs.


As a Service Options Manager you will experience personal GROWTH opportunities through career advancement and CONNECT to a community that leads a greater PURPOSE.

Here's what we're looking for. What are you waiting for? Apply today!

  • Demonstrated ability to represent the organization in a professional manner including exemplary written documentation, clear and professional verbal communication and ability to work effectively with internal and external stakeholders.
  • Ability to manage multiple tasks.
  • Knowledgeable of community resources, information and referral practices and problem-solving techniques. 
  • Proficient in word processing, database management and computer skills.
  • Ability to speak, read and write in English.
  • Ability to administer functional assessment tools. Ability to participate in intake meetings, events, training sessions, discharge meetings, etc. (flexible hours, including evenings, overnights and weekends throughout the region and state).
  • Ability to provide public awareness, education and advocacy about the needs of individuals with disabilities.
  • Ability to foster and maintain positive relationships with families and the community at large. 


  • Bachelor’s Degree in Social Work, Human Services or related area.
  • Three (3) years’ experience in service delivery for people with disabilities in conjunction with supervision of services or equivalent experience totaling 7 years.
  • This position requires a valid driver's license, and the ability to pass an extensive background check, including checks of the Dependent Adult and Child Abuse registries, the Sex Offender registry, and a criminal history check.

Post job offer drug screen required. 

EPI is an equal opportunity employer.

Real Career!  Real Purpose!

Thank You

Your application was submitted successfully.

  • Location
    Waterloo, Iowa
  • Department
    Quality Improvement & Outcomes
  • Employment Type
  • Minimum Experience
  • Compensation
    $41,500 - $44,000 DOE